Patient Information
Our surgeons specialize in general, vascular, laser surgery, and actively participate in continuing education seminars and conferences. We take pride in staffing our office with the best personnel.
Your First Visit
For your first office visit, please bring all of your medications, pertinent medical records, test results from other physicians or hospitals, and a list of medications to which you are allergic. We will also need your health insurance information.
Your Examination
At your first office visit, your doctor may ask you about your past medical history and present illness. A physical examination will be performed by your doctor. After your physical exam, your doctor will be able to evaluate your illness.
Hospitalization
If you need to be admitted to the hospital for treatment or surgery, your doctor or doctor’s assistant will be available to help you and your family understand your illness and the plans for treatment. You will also learn what to expect during your stay in the hospital and the approximate costs.
Prescriptions
Medication will be prescribed at your doctor’s discretion only. To have a prescription renewed, call during office hours and your doctor will review your medical record to determine if your prescription should be renewed.
PRESCRIPTIONS ARE NOT GIVEN OUT ON WEEKENDS
Lab Test Results
Please call during office hours for lab test results. Your chart will be reviewed by your doctor or doctor’s assistant and your call will be returned when the results are complete.
Telephone Calls
During Office Hours: We encourage you to call during office hours with any questions you have about your medical condition. Please understand that your doctor may be with a patient. If your problem is not an emergency, you may leave a message with our receptionist and the doctor will return your call as soon as possible. Our staff is trained to help you with your problems, so please state the exact nature of your call.
After Office Hours: A doctor from our group is on call 24-hours a day for emergencies, telephone consultations, and visits. After hours, please call the hospital operator at (865) 835-1000 and our on-call doctor will return your call.
Insurance And Billing
Please be prepared to pay for your medical charges at the time of your visit. If you have any questions or financial hardships, please feel free to talk with our insurance specialist. We will file up to three insurance claim forms for you and help you with filing others.
We are providers for many insurance companies. Because some of these companies offer different plans, please contact us to verify our participation in your plan.